Our Return Policy in short
Return Policy

Please contact Pepper Alley before returning any items.

If you are returning an item because it is damaged, or does not meet the required standard, please let us know.  


Return Conditions

You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Pepper Alley suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Pepper Alley will make a refund of all eligible returns. 


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Pepper Alley is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Pepper Alley reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.


All enquiries: shop@pepperalley.co.uk